Customer-Facing Technologies to Give Your Business an Advantage

Customers look for convenience, which in today's world means technology makes their life

easier. This could look like webforms to POS systems and both could help boost your customer's experience.

Customer-centric companies are 60% more profitable than those that aren't. Technology can be key in converting website visitors into clients.

Where should you focus when implementing technology into your customer experience? We provided 7 ideas for all business budgets.

7 Customer-Facing technologies to help boost their experience

1. Cloud Forms: Moving your forms to the cloud makes it easier for your customers to fill out and submit applications or forms. You just provide them with a link, they fill out the form online, and once the submit button is clicked the form will automatically be sent to you.

2. Digital Signatures: Using digital signatures streamlines the process of filling out and signing forms. You can handle the transaction online and ensure the signature is legally binding.

3. Smart Chatbot: When a customer is making a buying decision, they often have a question. Chatbots have become smarter and about 68% of consumers are happy using helpful chatbots.

4. SMS Notifications: Think about implementing SMS notifications for important customer alerts. Such as shipping details, upcoming appointments, or payment notifications. It's also best practice to have an opt-in and opt-out method and allow customers to choose what they receive.

5. Business Mobile App: People have been transitioning from websites to apps for a while. Of course, the internet isn't going away, but apps are gaining ground. You can even create an app if you are on a tight budget by using a "wrapper" app, that allows you to take your existing website and transform it into an app.

6. FAQ Kiosk: For retail stores and service businesses this can allow customers to get questions answered quickly. It can help them look up sales and coupons or direct clients to staff offices.

7. VoIP Phone System: This system gives the flexibility to help customers anywhere, even when staff is away from their desks. You can also enable things like group-ring, auto-attendant, and voicemail to email. All these features make for a better caller interaction with your business.

Get Help Planning your Technology Roadmap

These are some of the things we can look at when helping you look ahead to the future. Give us a call today to schedule a chat.

Article information used with permission from The Technology Press